Privacy Policy good88 —
Your Data Protected Fully

01 Introduction

Good88 ("we", "Platform" or "good88.ad") is fully committed to protecting the privacy and security of the personal information of every member using our platform. This Privacy Policy explains in detail how we collect, store, use and protect your personal data throughout your membership with good88.

As an online entertainment platform serving the Malaysian market, we understand how vital user trust is. We manage your data with the utmost responsibility and never sell or misuse the information you entrust to us. Every data-related decision is made with our users' best interests as the top priority.

This Privacy Policy applies to all users accessing the good88 website, the good88 mobile app, and any related services provided under the good88 brand. This document also sets out our responsibilities regarding your data in accordance with applicable legal requirements.

02 Personal Data We Collect

Good88 collects your personal data through several methods — primarily during the account registration process, platform usage and communications with our support team. We only collect data that is strictly necessary for the defined purposes.

The data we collect can be divided into three main categories:

• Identity Information: Full name, date of birth, gender, identification number (MyKad/passport), nationality, and current residential address.
• Contact Information: Active email address, mobile phone number, and social media account details if used for login.
• Financial Information: Bank account details, account holder name, digital wallet information (Touch 'n Go, GrabPay) and records of deposit and withdrawal transactions.
• Platform Activity Data: Game history, total bets, wins and losses, claimed bonuses, and platform usage patterns.
• Technical Data: IP address, device type, operating system, browser type, cookie data, location information (if permitted) and access time logs.
• Communications: Recordings or transcripts of live chats with customer support, emails, complaints, and feedback you send to us.

03 How We Use Your Data

Every piece of data we collect is used for legitimate, clearly defined purposes that have been communicated to you. good88 will not use your data for purposes unrelated to platform operations without obtaining your consent first.

Specifically regarding marketing communications — good88 will send you promotions, bonus offers, and platform updates only if you have given your consent at registration or subsequently through your account settings. You may withdraw this consent at any time by contacting our customer support.

04 Data Sharing & Disclosure

Good88 does not sell, rent or disclose your personal data to third parties for their own commercial purposes. However, in the course of operating the platform, there are limited situations where data sharing is necessary and lawful:

• Payment Service Providers: Transaction information is shared with payment gateways and banks to securely process your deposits and withdrawals.
• Game Service Providers: Minimum account details are shared with game platform providers (slots, live casino) integrated with good88 to ensure a seamless gaming experience.
• Identity Verification (KYC): Identity documents are shared with certified identity verification service providers to meet legal compliance requirements.
• Statutory Authority: good88 will disclose data to the relevant authorities when required by law, court order or a valid official investigation.
• Business Transfers: In the event of a merger, acquisition or asset transfer, user data may be transferred to the successor entity with appropriate advance notice.

05 Data Security

Good88 continually invests in the latest security infrastructure to ensure your personal data is protected against unauthorised access, breaches, modification or destruction. We employ a multi-layered security approach covering a wide range of technical and operational aspects.

• 256-bit SSL/TLS encryption for all data communications in transit
• Sensitive data encrypted at rest using AES-256
• Two-factor authentication (2FA) for enhanced account access
• Intrusion detection and prevention systems (IDS/IPS) operating 24/7
• Regular security audits by certified independent experts
• Access control based on the principle of least privilege
• Automatic data backup across geographically distributed data centers
• Continuous monitoring of suspicious account activity

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% risk-free. In the unlikely event of a data breach affecting your personal information, good88 will notify you and the relevant authorities within the timeframe required by law.

06 Cookies & Tracking Technologies

Good88 uses cookies and similar tracking technologies to enhance user experience, understand how our platform is used and ensure the security of your login sessions. The following are the types of cookies we use:

• Essential Cookies (Required): Required for core platform functions such as login sessions, security verification and bonus management. Cannot be disabled.
• Preference Cookies: Saves your language preference, display layout, and personal settings so you don't need to reconfigure them each time you log in.
• Analytics Cookies: Helps us understand which pages are visited most, how long users spend on the platform, and where they encounter issues — enabling continuous improvement.
• Performance Cookies: Optimizes page load speed and ensures platform elements function correctly across various devices and browsers.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience on the good88 platform.

07 Your Rights Regarding Personal Data

As a good88 user, you have clear and meaningful rights over your personal data. good88 fully respects these rights and will handle every request seriously and promptly.

• Right of Access: You have the right to request a copy of all personal data we hold about you at any time, free of charge.
• Right to Rectification: If any of your data is inaccurate or incomplete, you may request that we update it promptly.
• Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements and AML compliance obligations binding on us.
• Right to Restriction of Processing: You may request that we restrict the processing of your data in certain situations, such as when you are disputing the accuracy of that data.
• Right to Data Portability: You have the right to receive your data in a structured, machine-readable format for transfer to another service provider.
• Right to Object to Marketing: You may withdraw consent to receive marketing communications at any time without providing any reason.

08 Data Retention Period

Good88 does not retain your personal data longer than is necessary for the purposes stated in this Privacy Policy. Our data retention periods are determined by operational requirements, legal obligations and regulatory compliance needs.

• Active Account Data: Retained for the duration your account remains active and for the stipulated period following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Anti-Money Laundering (AML) prevention and financial regulatory requirements.
• Support Communication Logs: Retained for 3 years for dispute reference and service improvement purposes.
• Cookie & Analytics Data: Anonymous tracking data is retained for 26 months for platform usage trend analysis.
• KYC Documents: Retained for the period stipulated by our licensing authority, typically not exceeding 10 years.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to any individual. The deletion process uses methods that ensure the data cannot be recovered.

09 Child Data Protection

Good88 is an adult entertainment platform that strictly prohibits use by individuals under the age of 18. We do not knowingly collect or process any personal data from children or minors who have not reached the minimum age requirement.

10 Changes to the Privacy Policy

Good88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform operations. The latest version of the Privacy Policy will always be available on this page with an updated "Last Updated" date.

For material amendments — such as changes to how we use or share your data — good88 will endeavour to provide at least 14 days' advance notice before the amendment takes effect. This notice will be sent to your registered email and/or via in-platform notification.

Continued use of the good88 platform following any amendment to the Privacy Policy constitutes acceptance of the updated terms. If you disagree with any changes, you have the right to close your account and discontinue use of the platform.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how good88 manages your personal data, our Privacy & Data Protection team is ready to assist you.

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week through the good88 platform
• Response Time: Within 5 working days for all privacy enquiries